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Thursday, May 15, 2008
Frequently Asked Questions
Q. How often do you operate?
We operate 7 days a week. Departure times are at 1:00pm from both the San Francisco Bay Area and Los Angeles areas.
Q. Can you leave at 8:00am?
No, we don't depart at 8am in order to avoid the morning commute congestion leaving the depature city.
Q. Can you leave at 10:00am?
No, we don't depart at 10am in order to avoid the evening commute traffic congestion at the destination city
Q. How long is the travel time?
It takes about 6.5 to 7 hours.
Q. How far ahead need to make the reservation?
48 Hours. (24 hours upon request )
Q. Do I get discount fare for round trip?
No, the fare is a flat $45.00 per person each way.
Q. What is the cancellation policy?
1 day before departure.
Q. How long will the bus wait?
5 minutes.
Q. If I miss the bus, will there be a charge?
Yes.
Q. What type of payment do you take ?
Cash, Credit Card (VI, MC, Amex, Discover)
Q. Is there a discounted fare for children?
Infants up to 2 years old ride free; ages 3-6 pay half price; 7years and older pay full fare.
Q. Does the bus have a restroom?
Yes, buses are equipped with restrooms.
Q. Do you make any stops?
Yes. Half way about 200 miles there is a 15 minute rest stop.
Q. Do you have insurances?
All vehicles are insured by PUC approved insurance companies.PUC regulations require a minimum insurance coverage of 5 million dollars.
Q. Can handicapped passengers travel with their wheelchair?
Yes, but the wheelchairs must be foldable.
Q. Do you allow pets? (Dogs or Cats)
Yes as long as pets are transported in a pet carrying cage.
Q. Can I bring luggage?
Yes.
Q. Do I have to stay at the hotel where I am either departing from or being dropped off?
No.
Q. Do you make the hotel reservation?
No. CAShuttlebus does not contract with the hotel for room reservations so passengers must make hotel reservations themselves.
Q. Is there a charge for Hotel parking?
-Los Angel
Glendale Hilton Daily Parking Charge $11.00
Holiday Inn Long Beach / Holiday Inn Torrance Complimentary Parking
Anaheim Park Hotel Complimentary onsite Parking
Shilo Inn Free Parking (Need to let Front Desk know)
Sportsman's Lodge Parking for Hotel Guest only
Wilshire Grand Hotel Daily Parking Charge $26.00
-San Francisco
BART STATION
Free Parking
San Francisco Hilton Daily Parking Charge $33.00
Hilton Santa Clara Parking for Hotel Guest only
Westin Santa Clara (Right next to Hilton) Free Parking
Above parking information is subject to change without notice by the hotel. So, it is recommended that you call the hotel to verify their parking policy. California Shuttle Bus is not responsible for any extra charge parking tickets or towing.
Q. Are there rental car services available at the Hotels?
-Los Angeles
Glendale Hilton Avis
Holiday Inn Long Beach Not Available
Holiday Inn Torrance / Wilshire Grand Hotel Enterprise
Anaheim Park Hotel Not Available
Shilo Inn / Sportsman's Lodge Enterprise
-San Francisco
San Francisco Hilton Budget
Hilton Santa Clara Avis
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